SHIPPING FEE
Free Worldwide Shipping for orders above 200 USD and delivery is guaranteed to your door for everywhere in the world.
Delivery guarantee is only exempt for customer caused mistakes.
Shipping fee varies for orders below 200 USD as product weight differs.
Please note, for larger sized items (Humidors, Jars, big packages etc.), there may be additional shipping charges.
SHIPPING TIME
Shippings are being completed in 1-3 days after you receive a confirmation e-mail for your payment. (If we were out of stock at the time of payment for any reason, Batumi Duty Free provides you two solutions as waiting for product to arrive in stock or a refund.)
There are two types of shippings for cigars;
1. Registered Mail: Standard registered mail with tracking. It takes longer than 20 days for delivery to destination country.
2. Express Mail Service: Registered express mail with tracking. It takes around 5-20 days for delivery to destination country.
Please note that; “delivery to destination country” states for entry to destination COUNTRY not to the BUYER because we do not have any information about delivery time for local postal service.
Europe: 3-5 business days
North/South America: 7-15 business days
Asia/Oceana: 5-15 business days
Africa: 7-21 business days
DELAYS IN DELIVERY
Delivery times might vary due to local posts in every country and customs procedures.
For the reasons above International Postal Rules consider a package lost one month from the shipment date.
After 30 days of no-show, we are now able to open an investigation with the Georgian Post to find out what is happening with your packages. If a package cannot be found, we will either replace it or refund your money.
Please keep patient in case of a loss as we are processing your re-ship or refund.
Your are always under Batumi Duty Free warranty.
Please read Return-Reship-Refund Policy
